A Revolution in Representation.

hotels, dmc representation

Exotic beach in Mexico

Let’s face it: there are plenty of representation companies out there.  Often one-man companies, they will offer you a set package to represent your hotels, serviced apartments or destination management company (DMC) in the U.K. market and the cost looks fair compared to the cost for you of setting up your own U.K. office and managing a sales person there.  But it may well be that they a. don’t offer all of the services that you would like to get in one place and b. include services that you don’t actually want or need.

SmartOtels, with all of our hotel, serviced apartment and DMC experience, has taken a completely fresh look at what we plan to offer owners and managers and how we plan to offer it to you – looking carefully at the likely and possible needs you may have, including that all important budget question.  As a result, we are announcing two new aspects to the representation we offer hotels, serviced apartments and DMC’s:

Firstly, we offer a much wider range of services.  Of course, we will still take care of the fundamentals of representation and make regular visits to your target corporate clients, tour operators and major travel agents, undertake negotiations to get you in front of major clients with business for your destination and report back to you on a regular basis, review any changes that need to be made, bring you agents on familiarisation trips and much more.  But here are just a few of the new things we will offer:

  • We are forming connections that will enable us to offer the same sales and marketing support across other European countries.
  • SmartOtels Trusted Associates will give you access to wider services such as search engine optimisation, search engine marketing, PR, and more – all in one place.
  • We will look at how your rates sit compared to rates of your competitor set in the U.K. or European markets.
  • SmartOtels will shortly announce an alliance that brings you not only GDS access but also the services of a larger team giving you access to many of the world’s largest corporations and all of the largest travel agency consortia.
  • We can take a close and experienced look at how you are currently undertaking revenue management, your current distribution and advise on any changes we think you should consider.
  • Through alliances we are forming, we can suggest the best technology solutions for your needs.  We will not face you with just one option but those that we feel are best suited to your requirements.
  • For clients that want it, we can leverage our connections to help source investors in the U.K. and Europe for properties abroad.

Secondly, we will offer “Representation a la Carte” – we will give you the list of services we can offer you and you choose ( we suggest in discussion with us ) which of those services you actually need and want.  So, you will no longer be paying for services you don’t want or need but simply those which are going to best feed through to your bottom line — increasing the ROI from choosing SmartOtels as your representative.

We think that’s SMART !  What do you think of this revolution in representation – please let us know your thoughts in the comments box below.  Are there any other changes you would like to see us introduce to the standard model based on your previous experience ?

Contact us now to discuss your needs.

Joaquin Cababie                                             Matthew Brooks

joaquin@smartotels.co.uk                               matthew@smartotels.co.uk

+44 (0)778 925 1395                                       +44 (0)7808 068 282


5 thoughts on “A Revolution in Representation.

  1. Pingback: A Revolution in Representation. | Hotel Represe...

  2. Pingback: Shock News for Hotels and Resorts.. | Smart Ideas for Serviced Apartments and Hotels

  3. Have you ever thought about publishing an ebook or guest authoring on other sites? I have a blog based on the same subjects you discuss and would really like to have you share some stories/information. I know my subscribers would value your work. If you are even remotely interested, feel free to send me an e-mail.

    • Many thanks indeed for your suggestions Pamela. we’re not quite at the e-book stage yet but I will contact you by e-mail on the other idea. All the best, Matthew

  4. Pingback: SmartOtels and Supranational form International Partnership | Smart Ideas for Serviced Apartments and Hotels

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